Privacy Policy

1. Introduction

Welcome to LIT ChatBot ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our platform at https://chatbot.golog.in and any associated services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide Directly

• Account information: Name, email address, company name, phone number and password when you register.
• Website information: Domain names, widget configuration settings and knowledge base content you upload.
• Payment information: Billing details processed securely by our payment partners. We do not store card numbers on our servers.
• Communications: Messages you send to our support team via email or chat.

2.2 Information Collected Automatically

• Usage data: Pages visited, features used, time spent and interaction patterns within the dashboard.
• Device and browser information: IP address, browser type, operating system and device identifiers.
• Cookies and tracking: Session cookies to maintain your login state. We do not use cross-site tracking cookies.

2.3 Visitor Data from Your Chatbot

When visitors interact with the chatbot widget embedded on your website, we collect conversation messages, visitor names, email addresses and phone numbers as configured by you through lead capture questions. This data is stored in your account and is accessible only to you.

3. How We Use Your Information

• To create and manage your account and provide our services.
• To process your subscription payments and send billing receipts.
• To personalize and improve your experience on the platform.
• To send important service notices, security alerts and updates.
• To respond to your questions and provide customer support.
• To analyze usage patterns and improve our product features.
• To comply with legal obligations and prevent fraud or abuse.

4. Data Sharing and Disclosure

We do not sell, trade or rent your personal information to third parties. We may share data in the following limited circumstances:

• Service providers: Trusted partners who help us deliver our services (hosting, email, AI model providers) under strict confidentiality agreements.
• Legal requirements: If required by law, court order or governmental authority.
• Business transfers: In the event of a merger, acquisition or sale of assets, with appropriate notice to you.
• AI processing: Conversation messages are sent to OpenAI's API to generate AI responses. OpenAI does not use API data to train their models per their current data usage policy.

5. Data Retention

We retain your account data for as long as your account is active or as needed to provide services. Chat history and visitor data are stored for 12 months unless you delete them earlier from your dashboard. Upon account deletion, your data is permanently removed within 30 days.

6. Security

We implement industry-standard security measures including TLS encryption for data in transit, hashed passwords (never stored in plaintext), regular security audits and role-based access controls. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of personal data we hold about you.
• Correction: Update inaccurate or incomplete data via your account settings.
• Deletion: Request deletion of your account and all associated data.
• Portability: Export your data in a machine-readable format (CSV export available from dashboard).
• Objection: Object to certain processing activities.

To exercise these rights, contact us at support@litchatbot.com. We respond to requests within 30 days.

8. Cookies

We use strictly necessary cookies to maintain your authentication session. We do not use advertising or tracking cookies. You can disable cookies in your browser, but this may affect your ability to log in and use the dashboard.

9. Children's Privacy

Our services are not directed at individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately.

10. International Transfers

Your data may be processed on servers located outside your country. We ensure appropriate safeguards are in place for all international transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our website at least 14 days before changes take effect. Your continued use of our services after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: support@litchatbot.com
• Website: https://chatbot.golog.in